Information Based on the Act on Specified Commercial Transactions

Business Operator
Sato Shoten

Responsible Person
Minoru Sato

Service Name
Merotec Japan Official Online Store

Address
JSB Nihonbashi Building 10F, 1-3-16 Nihonbashi Horidome-cho, Chuo-ku, Tokyo, 103-0012

Phone Number
+81368247308

Email Address
contact@us.merotec-jp.com

Product Prices
The price excluding tax is displayed on each product purchase page.

Additional Fees
1. Shipping fee
2. Customs duty (If customs duties are applied, they must be paid by the buyer.)

Shipping Services
Delivered by Japan Post Airmail

Delivery Time
[If in stock]
We will ship within 3 business days of your order.
[If out of stock]
We will ship within 4 business days after the product arrives. Typically, products arrive within 20 days, but in some cases, it may take over a month depending on the order situation. Please check the “Current Order Status” displayed on the cart page before ordering.
[Regarding the number of days after shipment]
It may vary depending on weather conditions and the situation of the carrier.

Payment Methods
Credit cards (Visa, Master, JCB, AMEX, Diners)

Apple Pay, Google Pay

Payment Timing
Varies depending on your card company.

Return and Cancellation Policy
In case of defective or incorrect items, please contact us within 7 days of receiving the product. After returning the product via cash-on-delivery, we will either exchange it for a correct one or provide a refund.
Return/Cancellation Contact: contact@us.merotec-jp.com